Effective date: 15/09/2025

Touch Valley (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, purchase products, or contact us.

1. Information We Collect

• Personal Information you provide: name, email, phone number, billing and shipping address, payment information (collected by our payment processor), order history, and any messages you send to us.
• Transactional Data: purchase details, returns, and customer service interactions.
• Technical & Usage Data: IP address, browser type, device information, pages visited, and referring/exit pages (collected using cookies and similar technologies).
• Marketing Data: opt-in preferences, communications and promotional engagement.

2. How We Use Your Information

We use information to:

• Process and fulfill orders, refunds, returns, and exchanges.
• Communicate order status, shipping updates, and customer service responses.
• Improve our website, personalize user experience, and optimize product offerings.
• Send marketing and promotional materials if you’ve opted in (you may opt out at any time).
• Comply with legal obligations and prevent fraud.

3. Legal Basis (where applicable)

For residents of jurisdictions with data protection laws (e.g., GDPR), we rely on lawful bases including consent, contract performance, legitimate interests (e.g., fraud prevention, site improvement), and legal compliance.

4. Cookies & Tracking

We use cookies and similar technologies for essential site functions, analytics, and advertising. You can manage cookie preferences through your browser or our cookie settings tool.

5. Sharing & Disclosure

We do not sell or rent personal data. We may share data with:

• Service providers for payment processing, shipping, email delivery, analytics, and customer support.
• Legal or regulatory authorities where required by law.
• Successors in the event of a business transaction (sale, merger, etc.) — data will remain subject to this policy or a successor privacy notice.

6. Data Security

We implement industry-standard security measures to protect personal data. Unfortunately, no system is 100% secure; if a breach occurs, we will follow applicable law, which may include notifying affected parties.

7. Data Retention

We retain personal data as long as necessary for the purposes described (e.g., to fulfill orders, comply with legal obligations, resolve disputes).

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict processing, object to processing, and data portability. To exercise rights or raise a privacy request, contact: privacy@touchvalley.com.

9. Children

Our site is not intended for children under 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected such data, contact us to request deletion.

10. International Transfers

Data may be processed in countries other than your residence. Where required, we use appropriate safeguards for international transfers.

11. Changes to This Policy

We may update this policy. The “Effective date” at the top will reflect changes. Significant changes will be communicated via our website or email.

Contact: info.touchvalley@gmail.com