Effective date: 15/09/2025

Shipping

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and holidays) from the time of confirmed payment. Processing time may be longer during sale periods and public holidays.

Shipping Methods & Delivery Time

• Standard Shipping: 3–7 business days (domestic).
• Expedited Shipping: 1–3 business days (domestic) — subject to availability and additional fees.
• International Shipping: Delivery times vary by destination (typically 7–21 business days) and may be subject to customs clearance delays.

(These are estimates; actual delivery times may vary.)

Shipping Charges

• Shipping fees are calculated at checkout based on weight, destination, and chosen shipping method. Free shipping promotions may apply subject to terms shown on the Site.

Tracking

• After dispatch, you’ll receive a shipment confirmation with a tracking number and carrier details via email/SMS.

Lost, Delayed, or Damaged Shipments

• If tracking indicates a delivery issue, or items arrive damaged, contact support@touchvalley.com with your order number and photos of the damage (if applicable). We will work with the carrier to resolve the issue.

International Orders, Duties & Taxes

• For international shipments, the recipient is responsible for customs duties, taxes, and import fees unless stated otherwise. Touch Valley is not responsible for customs delays or charges imposed by local authorities.

Payment

Accepted Payment Methods

• We accept major credit and debit cards (Visa, MasterCard, American Express), UPI, net banking, and/or the payment gateways displayed on checkout. Available methods may vary by country.

Payment Processing

• Payments are securely processed by third-party payment providers. Card details are handled by the payment processor; Touch Valley does not store full card numbers.

Pricing & Taxes

• Product prices shown are in the currency displayed on the Site. Prices do not include applicable taxes and duties unless specified. We reserve the right to adjust prices for promotions, errors, or changes in costs.

Failed Payments

• If a payment fails, your order will not be processed until payment is successfully completed. You may be contacted to update payment information.

Questions

For payment or shipping inquiries, email info.touchvalley@gmail.com or call +91-7990905603.